FAQs – Frequently Asked Questions

We have compiled answers to the most popular questions you may have when purchasing a car at auction, its delivery, and customs clearance. If you cannot find the information you are looking for, please contact us and we will be happy to help!

1. What cars can be purchased at auction?
We can purchase cars of any make, model, and year of manufacture that are available at auction. You can choose a car for personal use or for commercial purposes.

2. How can I be sure of the quality of the car?
We check the car's history using the VIN code, study the auction documentation, photos, and condition of the car. We provide a detailed report before purchase so that you can make an informed decision.

3. What documents will I receive after purchase?
After completing the transaction, you will receive a full set of documents: a sales contract, invoice, CMR consignment note, customs declaration, and all documents confirming the legality of the car.

4. How long does it take to deliver a car?
The average delivery time for a car from abroad is 2-4 days, depending on the country of departure and the delivery method. We provide up-to-date information on delivery times and track the delivery status.

5. What delivery methods are available?
We offer two delivery options:

• Car transporter – fast and safe transportation to your city
• On the road – a more economical option if the car is roadworthy

6. How much does it cost to clear customs for a car?
The cost of customs clearance depends on the car's parameters (engine size, year of manufacture, country of origin). We calculate all costs in advance so that you can plan your budget.

7. Do I have to pay tax when buying a car at auction?
No, there are NO additional taxes when buying a car at auction. However, you will have to pay an auction fee. The amount of the fee depends on the cost of the winning lot. The amount of the auction fee will be provided to you upon request.

8. How do I pay for my purchase?
Payment is made in two stages:
A) Prepayment for participation in the auction (10%).
B) Final payment after winning the lot, including the cost of delivery and customs clearance.

9. What should I do if there are problems with the car after delivery?
We guarantee the legal purity of the transaction and the compliance of the car with the declared characteristics. If problems arise, our support team will help you resolve them.

10. How can I track the purchase and delivery process?
We will keep you informed at every stage of the transaction. You will receive updates by email or through your personal account on the website.

If you have any questions, our team is always ready to help! Contact us at infinitem.autos[ГАВ]gmail.com or by phone at +49(151)546-810-16